FAQ

From our mychakrastore.com address, you can add the products you like to your cart and confirm the cart, and then complete your order by choosing your address and payment method

We recommend you to sign up to benefit from the advantages of Chakra membership

For non-membership shopping, it will be sufficient to enter your e-mail address by clicking the "continue without membership" section in the sign up section that appears after you confirm your cart.

You can pay with Debit Card and Credit Card.

If you encounter an error message in your payment, you can clear your cookies or try from a different browser.

If you get the same error after this process, you can contact your bank and have your card checked whether it is open for shopping over the Internet.

By logging in as a member, you can access the details of your order on the "My Orders" page.

No changes can be made to orders whose payment has been completed. If your order is not in the preparing status, you can cancel your order and create a new order.

If the invoice of your order is prepared as an e-archive, it is sent to your registered e-mail address on the first business day following your order. You can reach from your mail. If you cannot find your invoice in your e-mail, you can download your invoice by clicking on the relevant order in the "my orders" section.

After the payment of your order is completed, the delivery or invoice number cannot be changed.

You can see cargo delivery times below.

Standart Delivery = 5-7 Working Days

Large Delivery = 7-14 Working Days

Heavy Delivery = 3 Weeks

There may be delays during the campaign periods depending on the density.

After it is shipped, you will receive an e-mail. You can check the status of your cargo via the cargo tracking number in the My Orders section by clicking on the member icon.

For all your questions, you can contact hello@mychakrastore.com.

Your missing/wrong order will be received by the cargo and a new one will be sent

The order can be cancelled before it goes to the preparing stage.  Cancellation is not possible for orders that are in the Preparing status, and you can return the product after it

You can cancel a product or the whole order by contacting with hello@mychakrastore.com.

You can return the products you purchased within 30 days from the invoice date. The return period of our furniture products is 7 days after the delivery date.

If you want to return your order for various reasons after receiving it, you can click on the member icon and select your order and start your return process for a product or the entire order.

For more information about return processes, you can contact hello@mychakrastore.com.

After your product reaches us, it will be examined by the relevant departments and approved for its return. This process takes 2-5 working days on average. Home cosmetics and personal cosmetics are non-refundable even if their packaging is unopened, untested, undamaged, unused, as limited by law within the framework of hygiene.

After your product reaches us, it will be examined and approved by the relevant units, this process takes an average of 7 working days. After this process, your return will be made.

When your cancellation is confirmed in your cancellation transactions, a refund is provided to your bank, it will appear in your account within 2 days depending on the bank.

For all your questions, you can contact hello@mychakrastore.com.

Your returns are examined in accordance with consumer laws and hygiene conditions, return rejection is provided for non-conforming products and the product is sent back to you.

For all your questions, you can contact hello@mychakrastore.com.