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General Terms of Sale


  1. What Is The General Terms Of Sale?

These General Conditions of Sale govern sales of products and services made by mychakrahome (jointly referred as “Us”, “We”, “Chakra”).

  1. What happens if there is an error in product prices?

Although we make every effort to ensure that the prices on the website are accurate, errors may occur. If we detect an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the option to confirm or cancel your order at the correct price. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be refunded to you in full. We are not obliged to provide you with any goods at the incorrectly low price if the error in price is obvious and could reasonably be perceived by you as the incorrect price.

The prices displayed at “mychakrahome” include the statutory Value Added Tax, but do not include the delivery charge.

Prices on the e-store of mychakrahome, we reserve ourselves for print errors and price changes. 

  1. How To Make Payments?

Payments are processed by the banking institution through a virtual POS system called “iyzico” and are completely secure thanks to the security measures implemented in accordance with the PCI-DSS regulations and the brand's regulations. This allows the buyer to make their purchases in complete safety.

Furthermore, payments will be made in Euros.

Chakra is not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than EURO. We will not refund any bank charges.

Mastercard, amex and visa cards are subject to verification and authorization by the card issuer. If the organization does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to conclude any Contract with you.

  1. How Will The Invoices Reach You?

Chakra will issue an electronic invoice that will be sent to the Consumer by e-mail when the Consumer requests it. The Consumer will also be able to access information about his/her invoice via the website.

  1. What Happens If The Product Subject To The Order Is Not Available?

If difficulties arise with the supply of products or if they are out of stock, they will be informed that they cannot proceed with the purchase.